The Inbox tab gives you a unified view of every lead reply across your connected email accounts, so you can read and answer messages without switching tools.
Work replies from inside the CRM
Open CRM → Inbox.
Open a conversation to read the full thread.
Reply directly from the connected account that received the message.
From reply to pipeline
When a lead replies with interest:
Open the lead in the Leads tab (search their email).
Update their Badge (for example, to Interested).
Use the profile's quick actions to create a Deal, schedule a Meeting, or set a Follow-up.
Because campaign engagement flows into the CRM automatically, the reply is already reflected on the lead's timeline.
Tips
Work the Inbox top-to-bottom at set times of day, converting each positive reply into a deal or meeting before moving on.
You can also send one-off emails from a lead's profile with the Email quick action.