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How to Manage Orders in the CRM

The Orders area records what customers have actually bought.

Create an order

  1. Go to CRM → Orders and click Create Order.

  2. Enter the order name and stage.

  3. Attach the lead and add line items from your product catalog.

  4. Confirm the Total Price, Assign To, and Order Date. Optionally add notes, a discount, tax, or billing details.

Track order status

Orders move through a fixed workflow:

Draft → Confirmed → Invoiced → Paid (or Cancelled)

Update status on the board or in the table view. The table also shows an Order # column and association columns for Deals, Notes, and Products.

Tips

  • Create the order as soon as a deal reaches Closed Won.

  • Use the Discount field on the order rather than editing product prices.

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